ONLINE TERMS OF SALE
We are required by law to set out our terms, privacy and cookie policies. Whilst these may sound a technical, they’re fairly standard for online retail and are designed to enhance your online retail experience with us as well as making the process as easy and secure as possible.
Please read these Terms and Conditions Of Sale (Terms of Sale) carefully before ordering any Product(s) from offensivefashion.com.
By placing an order with us, you agree to all our terms and policies. We advise you print a copy of your Order and these Terms of Sale for your information, reference and safe keeping.
ABOUT OFFENSIVE FASHION AND HOW TO CONTACT US
Offensive Fashion is a brand of Jamby Pte Ltd registered in Singapore (UEN: 201811037C). Our registered office is: 395 Jalan Besar, 04-01, Singapore, 209 006.
We are an online retailer; we design, manufacture and retail men’s apparel. Images and descriptions of these can be found on our main site.
You can contact us on: (+65) 9321 3441 or at email@example.com. UK Customers can also contact on +44 (0)7713 745 267. Your telephone service provider will be able to confirm the cost of making any calls to these numbers.
We can contact you on: the telephone, postal or email address you provided us when you registered on our site and / or made an order on our site.
Your contract for purchases made through offensivefashion.com is with Jamby Pte. Ltd. (Singapore – please see above).
GENERAL INFORMATION REGARDING AGE AND FRAUD
You undertake that all goods which are ordered from our site are for you, your own private and domestic use and not for resale.
If you’re under 18 years of age, you will need both permission and supervision from a parent or guardian to use this site. If this isn’t possible, we regret you cannot use this site.
You warrant that all information you provide to offensivefashion.com for the purpose of ordering and purchase of goods is true, accurate, current and complete in all respects.
You also warrant the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
It is a serious crime to use a false name or a known invalid credit card to order.
Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.
We track the electronic ‘fingerprints’ of every order placed on offensivefashion.com to enable us, and all relevant and legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.
We will share this information with all relevant crime prevention and prosecution authorities should they contact us regarding possible fraud.
We reserve the right to end our agreement with you and suspend or terminate your access to the site immediately and without notice to you if:-
OUR SITE – ACCESS AND USE OF
Please ensure you have read our Acceptable Use policies before using our site and that you understand them.
If you don’t understand them please contact us at: firstname.lastname@example.org for clarity.
If you do not agree to comply with these policies and terms, you may not use our site.
We reserve the right to: alter, suspend or discontinue our Site (or any part of it) without notice. Whilst we apologise for any inconvenience this may cause you, we will not be liable to you in any way if our Site (or any part of it) is unavailable at any time and for any period.
HOW WE USE YOUR PERSONAL INFORMATION
All personal information that we may use will be collected, processed, and held in accordance with the provisions of UK Data Protection Act 2018 and EU Regulation 2016/679 General Data Protection Regulation (GDPR) and your rights under them.
PURCHASE OF GOODS AND HOW THE CONTRACT IS FORMED BETWEEN US
The following details outline the purchase process for you on our site:
Our online order process allows you to:
Log in to an existing account or registering a new one:
Delivery and Payment methods:
Rechecking your order details before completion of sale:
Confirmation of Order:
Order acceptance and dispatch notice:
HOW TO PAY FOR YOUR ORDERS
Payment must be made at the time of purchase from our site and before Goods are dispatched.
Payment will include: payment for any goods purchased, stated handling costs and delivery charges (where applicable), VAT on taxable supplies, any third party charges (where applicable).
We will keep a record of the transaction for a minimum of 1 year.
We regret we do not provide credit.
We accept secure online payment by all major credit card and debit cards.
We take all reasonable care to ensure our site – including payment gateways – are as secure as possible.
However, whilst we will take all reasonable care to keep the details of your order and payment secure, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
You confirm that you are entitled to use the method of payment entered on this Site.
Cardholders are subject to validation checks and authorisation from the card issuer.
If the card issuer does not authorise payment to us, we will not be liable for any delay or non-delivery.
AMENDMENTS, CANCELLATIONS AND RETURNS
We endeavour to process and fulfil your order as fast as possible.
Therefore due to the speed in which we dispatch orders, we cannot guarantee we can amend, cancel or change your orders in anyway once they have been placed.
In the event you have ordered incorrectly you can return all, or part, of your order within 14 days of receipt by:
Once we have received your returned order at our fulfilment centre, the goods will be checked to ensure:
Important notice: if you return a garment that does not comply with these terms, we have the right to refuse to refund you. In this situation, you can choose to have the product returned to you, at your own cost. We thank you in advance for being respectful of these terms which are essential to the survival of our business.
Your order will be refunded back once we have received the Goods, in the condition stated above, to our Fulfilment Centre.
You may still place a new order in the meantime if you wish to choose alternative goods.
Refunds will be issued within 14 working days.
We will endeavour to supply you with all of the Goods ordered.
However there may be times when an item is: not in stock, no longer available, because we cannot meet your requested delivery date or because of an error in the price on our Site. In these situations we will:
Inform you by e-mail and not process your order.
If the Goods have already been paid for, we will refund you the full amount including any delivery costs charged as soon as possible.
We reserve the right to withdraw from sale any Goods from our Site at any time and/or remove or edit any materials or content on our Site.
We reserve the right to not process a transaction for any reason at our sole discretion.
We will not be liable to you by reason of our withdrawal of any Goods from our Site and refusal to process a transaction – or suspension of any transaction – after processing has begun.
Should you have any questions or queries regarding the returns, amendments and cancellations procedures please do not hesitate to contact us at: email@example.com
We aim to deliver your order to the delivery address you requested in your Order within the time set out in our second confirmatory email. However, we cannot give an exact or guaranteed delivery date.
If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
Ownership of the Product(s) will pass to you on delivery.
In the UK, Goods must be as described, fit for purpose and of satisfactory quality and our terms adhere to this.
To ensure your Goods are of suitable quality, please inspect the products when you receive them for defects or damage.
In the unfortunate event you find your Goods are faulty please contact us immediately at: firstname.lastname@example.org
Please have your order number to hand so we can quickly locate your order on our systems.
We offer a full refund or exchange up to 30 days of receiving the Goods if they are faulty or not as described.
Exchanges can only be provided if the Goods ordered are in stock and available.
For free advice regarding your consumer rights, please contact:
The European Consumer Centre for Services: this website and telephone service provides free pre-shopping advice. Its website is at www.ukecc-services.net.
Their contact details are: ECCS by email email@example.com / +44 (0)1268 886694.