Terms of Sale

ONLINE TERMS OF SALE

We are required by law to set out our terms, privacy and cookie policies. Whilst these may sound a technical, they’re fairly standard for online retail and are designed to enhance your online retail experience with us as well as making the process as easy and secure as possible.

Please read these Terms and Conditions Of Sale (Terms of Sale) carefully before ordering any Product(s) from offensivefashion.com.

These Terms of Sale, along with our Privacy Policy and Website Terms of Use, state and govern our relationship with you in regards this site and any purchases you make from this site. We may need to change and update them occasionally, without notification. Please take the time to read these policies each time you visit our site to ensure you are familiar with our most up-to-date terms and policies.

By placing an order with us, you agree to all our terms and policies. We advise you print a copy of your Order and these Terms of Sale for your information, reference and safe keeping.

ABOUT OFFENSIVE FASHION AND HOW TO CONTACT US

Offensive Fashion is a brand of Jamby Pte Ltd registered in Singapore (UEN: 201811037C). Our registered office is: 395 Jalan Besar, 04-01, Singapore, 209 006.

We are an online retailer; we design, manufacture and retail men’s apparel. Images and descriptions of these can be found on our main site.

You can contact us on: (+65) 9321 3441 or at support@offensivefashion.com. UK Customers can also contact on +44 (0)7713 745 267. Your telephone service provider will be able to confirm the cost of making any calls to these numbers.

We can contact you on: the telephone, postal or email address you provided us when you registered on our site and / or made an order on our site.

Your contract for purchases made through offensivefashion.com is with Jamby Pte. Ltd. (Singapore – please see above).

GENERAL INFORMATION REGARDING AGE AND FRAUD

You undertake that all goods which are ordered from our site are for you, your own private and domestic use and not for resale.

If you’re under 18 years of age, you will need both permission and supervision from a parent or guardian to use this site. If this isn’t possible, we regret you cannot use this site.

You warrant that all information you provide to offensivefashion.com for the purpose of ordering and purchase of goods is true, accurate, current and complete in all respects.

You also warrant the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

It is a serious crime to use a false name or a known invalid credit card to order.

Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.

We track the electronic ‘fingerprints’ of every order placed on offensivefashion.com to enable us, and all relevant and legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our website.

We will share this information with all relevant crime prevention and prosecution authorities should they contact us regarding possible fraud.

We reserve the right to end our agreement with you and suspend or terminate your access to the site immediately and without notice to you if:-

  • you fail to make payment to us when due
  • you breach any of our terms and conditions
  • you fail to provide, when requested to do so and within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity
  • we suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on offensivefsahion.com

    • OUR SITE – ACCESS AND USE OF

    Please ensure you have read our Acceptable Use policies before using our site and that you understand them.

    If you don’t understand them please contact us at: office@offensivefashion.com for clarity.

    If you do not agree to comply with these policies and terms, you may not use our site.

    We reserve the right to: alter, suspend or discontinue our Site (or any part of it) without notice. Whilst we apologise for any inconvenience this may cause you, we will not be liable to you in any way if our Site (or any part of it) is unavailable at any time and for any period.

    HOW WE USE YOUR PERSONAL INFORMATION

    Please refer to our Privacy and Cookie policies for complete details regarding how we collect, use, processing, store and retain your personal details.

    All personal information that we may use will be collected, processed, and held in accordance with the provisions of UK Data Protection Act 2018 and EU Regulation 2016/679 General Data Protection Regulation (GDPR) and your rights under them.

    If you do not agree with our Privacy and Cookie policies, you are not allowed to use our site.

    PURCHASE OF GOODS AND HOW THE CONTRACT IS FORMED BETWEEN US

    The following details outline the purchase process for you on our site:

  • Choosing your Goods, including amendments and changes to your order before purchase:
  • Our online shopping site is designed to guide you through the process and steps required to place an order with us.
  • Take the time to review and understand each step as you proceed through them.
  • If you are unsure of the process at any stage, please contact us at: support@offensivefashion.com.

    • Our online order process allows you to:

  • Check, change, update and amend any errors before you submit your order to us.
  • Take the time to go through this process thoroughly at each stage of the order process to ensure that your purchase is exactly what you want at the time of check out.
  • When you are satisfied with your order, you will be guided to your account and check out process.

    • Log in to an existing account or registering a new one:

  • If this is your first time ordering from our site, you will be asked to register or create an account by using your email address and creating a password.
  • Keep this password safe.
  • You will then be asked to input your address.
  • The address you register with must be the address that the card statement is sent to,
  • However, you can use a different delivery address if you so wish.
  • If you are already registered with us you just need to log in, using your secure ID, to access your account.
  • If you are having difficulties logging in or registering for the first time, please contact us at: support@offensivefashion.com

    • Delivery and Payment methods:

  • Once signed in or registered, select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged),
  • Confirm you wish to make an Order and consent to the Terms of Sale.
  • You will then be asked to confirm your delivery address and input your payment details.
  • Should you experience any difficulties please contact us at: support@offensivefashion.com

    • Rechecking your order details before completion of sale:

  • Once you have finished compiling your Order, you will be asked to confirm that your Order is correct.
  • If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us.
  • It is your responsibility to ensure that your Order is correct before submitting it to us.

    • Confirmation of Order:

  • We will send you a confirmation email (including your order reference number) to acknowledge that we have received your Order (“Confirmation”).
  • This is sent to the email address you register with us.
  • After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
  • Please note this does not mean your order has been accepted at this point in the process.
  • Nothing in these terms bind us to accept any order.

    • Order acceptance and dispatch notice:

  • Once we accept your order, we will notify you by sending you an e-mail which confirms the Goods have been dispatched.
  • This is called a Dispatch Confirmation.
  • A contract is formed between you and us once we have sent you the Dispatch Confirmation.

    • HOW TO PAY FOR YOUR ORDERS

    Payment must be made at the time of purchase from our site and before Goods are dispatched.

    Payment will include: payment for any goods purchased, stated handling costs and delivery charges (where applicable), VAT on taxable supplies, any third party charges (where applicable).

    We will keep a record of the transaction for a minimum of 1 year.

    We regret we do not provide credit.

    We accept secure online payment by all major credit card and debit cards.

    We take all reasonable care to ensure our site – including payment gateways – are as secure as possible.

    However, whilst we will take all reasonable care to keep the details of your order and payment secure, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

    You confirm that you are entitled to use the method of payment entered on this Site.

    Cardholders are subject to validation checks and authorisation from the card issuer.

    If the card issuer does not authorise payment to us, we will not be liable for any delay or non-delivery.

    AMENDMENTS, CANCELLATIONS AND RETURNS

    We endeavour to process and fulfil your order as fast as possible.

    Therefore due to the speed in which we dispatch orders, we cannot guarantee we can amend, cancel or change your orders in anyway once they have been placed.

    In the event you have ordered incorrectly you can return all, or part, of your order within 14 days of receipt by:

  • Following the returns instructions on the enclosed dispatch note or
  • Use the online returns form or
  • Refuse your order when delivery is attempted.

    • Once we have received your returned order at our fulfilment centre, the goods will be checked to ensure:

  • They have not been worn, washed or used in any way
  • They are in “as new”condition
  • They have all the original labels, tags and packaging attached to them, without exception.
  • They are in resalable condition.

    • Important notice: if you return a garment that does not comply with these terms, we have the right to refuse to refund you. In this situation, you can choose to have the product returned to you, at your own cost. We thank you in advance for being respectful of these terms which are essential to the survival of our business.

    Your order will be refunded back once we have received the Goods, in the condition stated above, to our Fulfilment Centre.

    You may still place a new order in the meantime if you wish to choose alternative goods.

    Refunds will be issued within 14 working days.

    We will endeavour to supply you with all of the Goods ordered.

    However there may be times when an item is: not in stock, no longer available, because we cannot meet your requested delivery date or because of an error in the price on our Site. In these situations we will:

    Inform you by e-mail and not process your order.

    If the Goods have already been paid for, we will refund you the full amount including any delivery costs charged as soon as possible.

    We reserve the right to withdraw from sale any Goods from our Site at any time and/or remove or edit any materials or content on our Site.

    We reserve the right to not process a transaction for any reason at our sole discretion.

    We will not be liable to you by reason of our withdrawal of any Goods from our Site and refusal to process a transaction – or suspension of any transaction – after processing has begun.

    Should you have any questions or queries regarding the returns, amendments and cancellations procedures please do not hesitate to contact us at: office@offensivefashion.com

    DELIVERY

    We aim to deliver your order to the delivery address you requested in your Order within the time set out in our second confirmatory email. However, we cannot give an exact or guaranteed delivery date.

    If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.

    Ownership of the Product(s) will pass to you on delivery.

    FAULTY GOODS

    In the UK, Goods must be as described, fit for purpose and of satisfactory quality and our terms adhere to this.

    To ensure your Goods are of suitable quality, please inspect the products when you receive them for defects or damage.

    In the unfortunate event you find your Goods are faulty please contact us immediately at: office@offensivefashion.com

    Please have your order number to hand so we can quickly locate your order on our systems.

    We offer a full refund or exchange up to 30 days of receiving the Goods if they are faulty or not as described.

    Exchanges can only be provided if the Goods ordered are in stock and available.

    For free advice regarding your consumer rights, please contact:

    The European Consumer Centre for Services: this website and telephone service provides free pre-shopping advice. Its website is at www.ukecc-services.net.

    Their contact details are: ECCS by email eccs@tsi.org.uk / +44 (0)1268 886694.