Deliveries & Returns

DELIVERIES INTRODUCTION

Thank you for choosing Offensive. Our aim is to bring a little bit of joy to your world, be that ordering, receiving the delivery or wearing the garment. Our delivery policy is detailed here and gives you details of how we get the garment to you including the delivery methods, delivery periods and delivery charges that apply to any orders for our garments made through our website. This policy is also a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

DELIVERY METHODS

If the address for delivery of your order is a UK mainland address, then you will be able to select Standard Delivery, Next Working Day or Saturday Delivery from the following delivery methods. If the address for delivery of your order is not a UK mainland address, then you will be able to select Europe Delivery or Rest of the World Delivery from the following delivery methods:

  • Standard Delivery (3-5 working days)
  • Next Day Delivery (1 working day)
  • Saturday Delivery (Saturday delivery)
  • Europe Delivery (3-5 working days)
  • Rest of the World Delivery (5-7 working day)

DELIVERY PERIODS

This table indicates the typical delivery periods for the different delivery methods. Typical delivery period Standard delivery dispatched within 3-5 working days, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

DELIVERY CHARGES

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT. Delivery method Charges:

  • Standard Delivery (3-5 working days) – £4.99
  • Next Day Delivery (1 working day) – £6.99
  • Saturday Delivery (Saturday delivery) – £8.99
  • Europe Delivery (3-5 working days) – £12.99
  • Rest of the World Delivery (5-7 working day) – £19.99

* Orders after 1pm will be processed on the next working day.
* Free Standard Delivery on all orders over £70.00 placed before 1pm Monday-Thursday.
* Friday orders are dispatched same day but might not arrive until Monday.

ADDITIONAL DELIVERIES & COLLECTIONS

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection. Once dispatched, any non-delivered items are not the responsibility of the seller until returned to sender, at which time a refund will processed.

DELIVERY PROBLEMS

If you experience any problems with a delivery, please contact us by email to support@offensivefashion.com or through our contact form on our website. If our delivery service provider is unable to deliver your products, and such failure is down to you, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • You provided the wrong address for delivery.
  • There is a mistake in the address for delivery that was provided.
  • The address for delivery is not reasonably accessible.
  • The address for delivery cannot safely be accessed.
  • Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURNS INTRODUCTION

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers all our customers world-wide.

This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.

RETURNS

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 14 days following the date of delivery of the product
  • The returned product is unused, in its original packaging, with any labels still attached, and
  • Otherwise in a condition enabling us to sell the product as new
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

SALE ITEMS

Please note any items purchased from our site may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.

Refunds will not be given for any sale items.

RETURNS PROCEDURE

In order to take advantage of your rights under this returns policy, you must. Products returned must have a tracking number and be sent to:

  • Rag-Wholesale. Sherwood House, Southwick St, Southwick, West Sussex. BN41 4TE. United Kingdom

Please understand that we ask you to pay postage costs associated with returns under this policy.

EXCLUSIONS

The following products may not be returned under this policy:

  • Goods that have been used, worn, washed, modified or damaged in anyway.

REFUNDS

We will give you a refund for the full price of any non-sale product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). Sale items will be refunded by a gift card.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • We will not refund or exchange the product
  • We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
  • If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Our email address is support@offensivefashion.com

DELIVERIES INTRODUCTION

Thank you for choosing Offensive. Our aim is to bring a little bit of joy to your world, be that ordering, receiving the delivery or wearing the garment. Our delivery policy is detailed here and gives you details of how we get the garment to you including the delivery methods, delivery periods and delivery charges that apply to any orders for our garments made through our website. This policy is also a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

DELIVERY METHODS

If the address for delivery of your order is in Europe, then you will be able to select Europe from the following delivery methods. If the address for delivery of your order is not in Europe, then you will be able to select Rest of the World Delivery from the following delivery methods:

  • Europe Delivery (3-5 working days)
  • Rest of the World Delivery (5-7 working day)

DELIVERY PERIODS

This table indicates the typical delivery periods for the different delivery methods. Typical delivery period Standard delivery dispatched within 3-5 working days, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

DELIVERY CHARGES

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in EUR and are inclusive of VAT. Delivery method Charges:

  • Europe Delivery (3-5 working days) – €15.49
  • Rest of the World Delivery (5-7 working day) – €23.99

* Orders after 1pm will be processed on the next working day.

ADDITIONAL DELIVERIES & COLLECTIONS

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection. Once dispatched, any non-delivered items are not the responsibility of the seller until returned to sender, at which time a refund will processed.

DELIVERY PROBLEMS

If you experience any problems with a delivery, please contact us by email to support@offensivefashion.com or through our contact form on our website. If our delivery service provider is unable to deliver your products, and such failure is down to you, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • You provided the wrong address for delivery.
  • There is a mistake in the address for delivery that was provided.
  • The address for delivery is not reasonably accessible.
  • The address for delivery cannot safely be accessed.
  • Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURNS INTRODUCTION

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers all our customers world-wide.

This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.

RETURNS

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 14 days following the date of delivery of the product
  • The returned product is unused, in its original packaging, with any labels still attached, and
  • Otherwise in a condition enabling us to sell the product as new
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

SALE ITEMS

Please note any items purchased from our site may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.

Refunds will not be given for any sale items.

RETURNS PROCEDURE

In order to take advantage of your rights under this returns policy, you must. Products returned must have a tracking number and be sent to:

  • Rag-Wholesale. Sherwood House, Southwick St, Southwick, West Sussex. BN41 4TE. United Kingdom

Please understand that we ask you to pay postage costs associated with returns under this policy.

EXCLUSIONS

The following products may not be returned under this policy:

  • Goods that have been used, worn, washed, modified or damaged in anyway.

REFUNDS

We will give you a refund for the full price of any non-sale product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). Sale items will be refunded by a gift card.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • We will not refund or exchange the product
  • We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
  • If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Our email address is support@offensivefashion.com

DELIVERIES INTRODUCTION

Thank you for choosing Offensive. Our aim is to bring a little bit of joy to your world, be that ordering, receiving the delivery or wearing the garment. Our delivery policy is detailed here and gives you details of how we get the garment to you including the delivery methods, delivery periods and delivery charges that apply to any orders for our garments made through our website. This policy is also a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

DELIVERY METHODS

If the address for delivery of your order is in the United States, then you will be able to select Rest of the World Delivery from the following delivery methods:

  • Rest of the World Delivery (5-7 working day)

DELIVERY PERIODS

This table indicates the typical delivery periods for the different delivery methods. Typical delivery period Standard delivery dispatched within 3-5 working days, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

DELIVERY CHARGES

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in USD and are inclusive of TAX. Delivery method Charges:

  • Rest of the World Delivery (5-7 working day) – $25.99

* Orders after 1pm will be processed on the next working day.

ADDITIONAL DELIVERIES & COLLECTIONS

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection. Once dispatched, any non-delivered items are not the responsibility of the seller until returned to sender, at which time a refund will processed.

DELIVERY PROBLEMS

If you experience any problems with a delivery, please contact us by email to support@offensivefashion.com or through our contact form on our website. If our delivery service provider is unable to deliver your products, and such failure is down to you, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • You provided the wrong address for delivery.
  • There is a mistake in the address for delivery that was provided.
  • The address for delivery is not reasonably accessible.
  • The address for delivery cannot safely be accessed.
  • Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURNS INTRODUCTION

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers all our customers world-wide.

This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.

RETURNS

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 14 days following the date of delivery of the product
  • The returned product is unused, in its original packaging, with any labels still attached, and
  • Otherwise in a condition enabling us to sell the product as new
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

SALE ITEMS

Please note any items purchased from our site may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.

Refunds will not be given for any sale items.

RETURNS PROCEDURE

In order to take advantage of your rights under this returns policy, you must. Products returned must have a tracking number and be sent to:

  • Rag-Wholesale. Sherwood House, Southwick St, Southwick, West Sussex. BN41 4TE. United Kingdom

Please understand that we ask you to pay postage costs associated with returns under this policy.

EXCLUSIONS

The following products may not be returned under this policy:

  • Goods that have been used, worn, washed, modified or damaged in anyway.

REFUNDS

We will give you a refund for the full price of any non-sale product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). Sale items will be refunded by a gift card.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • We will not refund or exchange the product
  • We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
  • If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Our email address is support@offensivefashion.com

DELIVERIES INTRODUCTION

Thank you for choosing Offensive. Our aim is to bring a little bit of joy to your world, be that ordering, receiving the delivery or wearing the garment. Our delivery policy is detailed here and gives you details of how we get the garment to you including the delivery methods, delivery periods and delivery charges that apply to any orders for our garments made through our website. This policy is also a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

DELIVERY METHODS

If the address for delivery of your order is in Singapore, then you will be able to select Standard Delivery, Next Working Day or Saturday Delivery from the following delivery methods. If the address for delivery of your order is not in Singapore, then you will be able to select Asia Delivery or Rest of the World Delivery from the following delivery methods:

  • Standard Delivery (3-5 working days)
  • Next Day Delivery (1 working day)
  • Saturday Delivery (Saturday delivery)
  • Asia Delivery (3-5 working days)
  • Rest of the World Delivery (5-7 working day)

DELIVERY PERIODS

This table indicates the typical delivery periods for the different delivery methods. Typical delivery period Standard delivery dispatched within 3-5 working days, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

DELIVERY CHARGES

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in SGD and are inclusive of TAX. Delivery method Charges:

  • Standard Delivery (3-5 working days) – $8.99
  • Next Day Delivery (1 working day) – $12.49
  • Saturday Delivery (Saturday delivery) – $8.99
  • Asia Delivery (3-5 working days) – $15.99
  • Rest of the World Delivery (5-7 working day) – $35.99

* Orders after 1pm will be processed on the next working day.
* Free Standard Delivery on all orders over $120.00 placed before 1pm Monday-Thursday.
* Friday orders are dispatched same day but might not arrive until Monday.

ADDITIONAL DELIVERIES & COLLECTIONS

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection. Once dispatched, any non-delivered items are not the responsibility of the seller until returned to sender, at which time a refund will processed.

DELIVERY PROBLEMS

If you experience any problems with a delivery, please contact us by email to support@offensivefashion.com or through our contact form on our website. If our delivery service provider is unable to deliver your products, and such failure is down to you, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • You provided the wrong address for delivery.
  • There is a mistake in the address for delivery that was provided.
  • The address for delivery is not reasonably accessible.
  • The address for delivery cannot safely be accessed.
  • Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURNS INTRODUCTION

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers all our customers world-wide.

This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.

RETURNS

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 14 days following the date of delivery of the product
  • The returned product is unused, in its original packaging, with any labels still attached, and
  • Otherwise in a condition enabling us to sell the product as new
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

SALE ITEMS

Please note any items purchased from our site may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.

Refunds will not be given for any sale items.

RETURNS PROCEDURE

In order to take advantage of your rights under this returns policy, you must. Products returned must have a tracking number and be sent to:

  • IM Logistics Solutions Ltd. Distribution Center, 6A Chin Been Avenue, Singapore

Please understand that we ask you to pay postage costs associated with returns under this policy.

EXCLUSIONS

The following products may not be returned under this policy:

  • Goods that have been used, worn, washed, modified or damaged in anyway.

REFUNDS

We will give you a refund for the full price of any non-sale product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). Sale items will be refunded by a gift card.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • We will not refund or exchange the product
  • We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
  • If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Our email address is support@offensivefashion.com

DELIVERIES INTRODUCTION

Thank you for choosing Offensive. Our aim is to bring a little bit of joy to your world, be that ordering, receiving the delivery or wearing the garment. Our delivery policy is detailed here and gives you details of how we get the garment to you including the delivery methods, delivery periods and delivery charges that apply to any orders for our garments made through our website. This policy is also a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.

DELIVERY METHODS

If the address for delivery of your order is in Australia, then you will be able to select Rest of the World Delivery from the following delivery methods:

  • Rest of the World Delivery (5-7 working day)

DELIVERY PERIODS

This table indicates the typical delivery periods for the different delivery methods. Typical delivery period Standard delivery dispatched within 3-5 working days, these periods run from the close of business on that day. If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day. These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

DELIVERY CHARGES

Delivery charges will be calculated and automatically applied to your order during the checkout process. This table indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in AUD and are inclusive of TAX. Delivery method Charges:

  • Rest of the World Delivery (5-7 working day) – $35.99

* Orders after 1pm will be processed on the next working day.

ADDITIONAL DELIVERIES & COLLECTIONS

If the delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection. Once dispatched, any non-delivered items are not the responsibility of the seller until returned to sender, at which time a refund will processed.

DELIVERY PROBLEMS

If you experience any problems with a delivery, please contact us by email to support@offensivefashion.com or through our contact form on our website. If our delivery service provider is unable to deliver your products, and such failure is down to you, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery. An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • You provided the wrong address for delivery.
  • There is a mistake in the address for delivery that was provided.
  • The address for delivery is not reasonably accessible.
  • The address for delivery cannot safely be accessed.
  • Where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

RETURNS INTRODUCTION

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers all our customers world-wide.

This policy does not affect your statutory rights (such as your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014.

RETURNS

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

  • We receive the returned product within 14 days following the date of delivery of the product
  • The returned product is unused, in its original packaging, with any labels still attached, and
  • Otherwise in a condition enabling us to sell the product as new
  • You comply with the returns procedure set out below; and
  • None of the exclusions set out below apply.

SALE ITEMS

Please note any items purchased from our site may only be exchanged for another size/product or a credit for the like amount credited to an e wallet account.

Refunds will not be given for any sale items.

RETURNS PROCEDURE

In order to take advantage of your rights under this returns policy, you must. Products returned must have a tracking number and be sent to:

  • IM Logistics Solutions Ltd. Distribution Center, 6A Chin Been Avenue, Singapore

Please understand that we ask you to pay postage costs associated with returns under this policy.

EXCLUSIONS

The following products may not be returned under this policy:

  • Goods that have been used, worn, washed, modified or damaged in anyway.

REFUNDS

We will give you a refund for the full price of any non-sale product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us). Sale items will be refunded by a gift card.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the garment is deemed faulty.

IMPROPER RETURNS

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • We will not refund or exchange the product
  • We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
  • If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

Our email address is support@offensivefashion.com

Offensive Fashion (a brand of Jamby Pte Ltd.) is a limited exempt private company of Singapore. Offensive Fashion (we, us, our) complies with applicable privacy laws, including the Singapore Personal Data Protection Act 2012 (the Act), when dealing with personal data. Personal data is information about an identifiable individual (a natural person).

This Privacy Policy sets out how we collect, use, disclose and protect your personal data. If you have any questions arising in relation to the collection, use, disclosure or protection of your personal data, contact us at support@offensivefashion.com.

This Privacy Policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see the website of the Singapore Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg/home.

This Privacy Policy should be read in conjunction with Offensive Fashion’s Website Terms of Use (Terms). Words in this Privacy Policy with capital letters have the same meanings as those given to them in the Terms.
Changes to this Privacy Policy

We may change this Privacy Policy by uploading a revised Privacy Policy onto the Website. The change will apply from the date that we upload the revised Privacy Policy.

Collecting your Personal Data

We collect personal data about you from:

  • You when you provide personal data to us, including via the Website, through any account set-up process, and through any contact with us (e.g. telephone call or email)
  • third parties where you have authorised this or the information is publicly available.
  • If possible, we will collect personal data from you directly.
  • HOW WE USE YOUR PERSONAL DATA

    We use your personal data:

  • to provide the Goods to you that you have ordered
  • to market our Goods and services to you, including contacting you electronically (e.g. by text or email) for this purpose
  • to improve the Goods and services that we provide to you
  • to improve your Website user experience (e.g. if you have registered an account with us, we remind you of the contact and purchase information from your previous purchases so you can easily select and reuse that same information)
  • to bill you and to collect money that you owe us, including authorising and processing payment transactions (including credit card transactions) either directly or through our payment service provider
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis on an anonymised basis
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.
  • DISCLOSING YOUR PERSONAL DATA

    Generally, we do not disclose your personal data to third parties. We may, however, disclose your personal data to:

  • our service providers who support our business, our Website and/or the supply of our Goods, including our IT service providers to enable them to host or maintain any underlying IT system or data centre that we use to provide the Website
  • our payment service provider, Stripe, for the purpose of processing, verifying or enforcing any payment made or payable by you;
  • other third parties for anonymised statistical information
  • a person who can require us to supply your personal data (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.
  • A service provider that supports our business, our Website and/or our Goods may be located outside Singapore. This may mean your personal data is held and processed outside Singapore. Further information is set out in this Privacy Policy under the section headed Overseas Transfer of Personal Data.

    PROTECTING YOUR PERSONAL DATA

    We take reasonable steps to keep your personal data safe from loss, unauthorised activity, and other misuse.

    We require our service providers to undertake appropriate obligations of confidentiality before we grant them access to our systems.

    ACCESSING AND CORRECTING YOUR PERSONAL DATA

    Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal data that we hold and to request a correction to your personal data. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal data relates.

    In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal data, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal data that you requested the correction.

    Subject to certain continuing rights set out in the Act to collect, use or disclose personal data, you have the right to withdraw your consent to our collection, use or disclosure of your personal data for any reason.

    If you want to exercise any of the above rights, email us at support@offensivefashion.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal data, or the correction, that you are requesting, or the collection, use or disclosure for which you are withdrawing your consent).

    Where we are allowed at law to do so, we may charge you our reasonable costs of providing to you copies of your personal data or correcting that information.

    INTERNET USE

    While we take reasonable steps to maintain secure internet connections, if you provide us with personal data over the internet, the provision of that information is at your own risk.

    If you follow a link on our Website to another site, the owner of that site will have its own privacy policy relating to your personal data. We suggest you review that site’s privacy policy before you provide personal data.

    We also collect technical information about users when they log on to, or visit the public version of, our Website. This includes information about the way users arrive at, browse through and interact with our Website. We use Google Analytics, a service provided by Google, to help us collect this information. We (and Google) may collect this type of technical information through the use of cookies, web beacons and other means. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive to enable our systems to recognise your browser. Web beacons are objects embedded in web pages or emails that help us to identify if you have accessed certain content. If you want to disable cookies and web beacons, you may do so by changing the settings on your browser. However, if you do so, you may not be able to use all of the functions on the Website.

    We use the technical information we collect to have a better understanding of the way people use our Website, the types of Goods that people purchase, and to improve the way the Website works and to personalise it to be more relevant and useful to your particular needs. We may also use this information to assist in making any advertising we display on the Website or any marketing we send to you more personalised and applicable to your interests.

    MARKETING

    Where you have opted via the Website to receive our regular updates, we will use your contact information to let you know about our Goods and services, specials, package deals, and related information, which we think you may be interested in, including contacting you electronically (e.g. by email or by text for this purpose). We currently use MailChimp to send marketing information via email. You may unsubscribe from our mailing list for these updates by using the unsubscribe facility in the message.

    OVERSEAS TRANSFER OF PERSONAL DATA

    We store personal data in secure servers in Canada and other locations outside Singapore. Where we transfer personal data from Singapore to a location outside Singapore, we take reasonable steps to ensure your personal data is given a comparable level of legal protection to that under the Act in Singapore. We also rely on third party service providers (including WooCommerce Inc, and Stripe) who also may store personal data outside Singapore. We, and our third party service providers, may access that personal data in those territories from time to time.

    In addition, those third party service providers will collect, use, disclose and protect your personal data in accordance with the terms of their own privacy policies. Once you are redirected to a third party website or application, you will be governed by that third party’s privacy policy and terms of use. We encourage you to read those privacy policies in order to understand more about how those service providers collect, use, disclose and protect your personal data. See:

  • Google’s privacy policy at www.google.com/intl/en/policies/privacy/
  • WooCommerce privacy policy at www.automattic.com/privacy/
  • Stripe’s privacy policy at www.stripe.com/sg/privacy
  • Mailchimp’s privacy policy at www.mailchimp.com/legal/privacy/.